Company Policy

• Medical Spa Treatments and Permanent Makeup treatments canceled without 48 hours notice will incur a $100 non-refundable late cancelation fee.

• Spa Treatments canceled without 48 hours notice will incur a $45 non-refundable late cancelation fee.

• These fees cannot be used towards future services or credits. A one-time waived fee will be granted to first-time patients only as a courtesy reminder.

• Late arrivals compromise the timing, quality of work and safety of your treatments, therefore, we cannot always guarantee appointments for those who are more 15 minutes late.

• We will do our best to accommodate whenever possible without compromising quality and safety of your treatment.

• Appointment cancellations and modifications should be made anytime before the last 48 hours prior to a service.

• Any cancellation or modification past this deadline will result in an abbreviated treatment that time allows but patient will be required to pay for the full treatment(s) they booked for. Guests arriving more than 15 minutes late for an appointment may be required to reschedule and pay for the late cancellation fee listed in this agreement. These fees cannot be used towards future services.

In the event that a patient does not show up for a scheduled appointment, they will incur no-show charges as listed below.

• Medical Spa Treatments and Permanent Makeup treatments that are no-showed will incur a $100 non-refundable no-show fee.

• Spa Treatments that are no-showed will incur a $45 non-refundable no-show fee.

• These fees cannot be used towards future services or credits. A one-time waived fee will be granted to first-time patients only as a courtesy reminder.

In the event that a patient decides not to receive treatment for ANY reason after reserving the appointment time, the patient will incur a charge related to their time booked. Reasons can include but are not limited to: 

• Being a non-candidate as free consultations are available to determine eligibility and pricing.

• Changed your mind.

• Price Reasons.

• Emotional Reasons.

• Medical Spa Treatments and Permanent Makeup treatments that are booked but not provided incur a $100 non-refundable no-show fee.

• Spa Treatments that are booked but not provided incur a $45 non-refundable no-show fee.

• These fees cannot be used towards future services or credits.

We do not accept gratuity on credit cards to Renuva MedSpa. Gratuity is acceptable only in cash, CashApp, Venmo, Tippy (with Visa, AMEX, Discover, Mastercard) or personal check if you wish to tip.

We do welcome children of all ages but we do ask that they be supervised at all times for their own safety and for the experience of other patients. Any parent with an unsupervised child is liable for their any injury that may occur in or outside Renuva MedSpa, and may be asked to leave at any time. Please acknowledge the general nature of a medspa includes sanitation chemicals, blood-born-pathogens, sharps, and other dangerous objects. Due to the sanitation and safety of our business, no animals are permitted to enter Renuva MedSpa. We recommend not bringing children to your appointments if they cannot remain unsupervised without you for the duration of your treatment.

Renuva MedSpa accepts Renuva MedSpa Gift Cards, VISA, Mastercard, AMEX, Discover, CareCredit, Cherry Financing and PatientFi Installments. A valid credit card must be kept securely on file in order to reserve any appointment as of January 1, 2015. Payment must be made at the complete of the rendered service. We do not accept checks, pre-paid gift cards, SpaFinder gift cards, or Giftly gift cards.

Deposits are only required in the event a patient late cancels or no-shows 3 or more times. After that a pre-paid deposit for the future service must be made in full at the time of booking.

• All Treatments, products, series, packages, memberships and gift cards are non-refundable.  No refunds will be given for any rendered services under any circumstances. 

• Exchanges can be made if only a product is defective and the product unused and returned with a receipt. A used product may be exchanged for a store credit if an adverse reaction is reported to the product manufacturer. In this instance the product must be returned to Renuva MedSpa to send back to the manufacturer. Once received, the patient will receive a store credit. 

Renuva MedSpa Gift cards are redeemable for up to 5 years following the date of purchase. Gift card must be present at the time of use. We do not offer refunds for Gift Cards for any reason. All gift cards purchased at Dallas Beauty Lounge or Dallas Beauty Studio after May 22, 2019 cannot be used at Renuva Beauty. Gift cards purchased at Renuva MedSpa cannot be redeemed at The Beauty Edit or vice versa.

At Renuva MedSpa, our highest priority is making sure you feel comfortable and at ease with the providers appointed to serve you. When scheduling a visit, we encourage you to request the person of your choice, free from any sense of obligation to past providers. Our entire team is here for your needs. If you would like to specifically request a staff member you must let our front desk know, otherwise you will be appointed to the first available staff member. We recommend booking 8 weeks or more in advance to see your favorite service provider! If booking online, and you choose "any available" staff member, you may be booked with any staff member regardless of price or experience.

All memberships, packages and series are subject to the expiration dates pertaining to the specific purchase. Please be aware of any expiration dates as we do not waive and grant extra time. Please be aware of rollover benefits specifically pertaining to your membership choice.