48 hour notice of cancellation is required for all appointments at Renuva Medspa.

• Medical Spa Treatments and Permanent Makeup treatments canceled without 48 hours notice will incur a $100 non-refundable late cancelation fee.
• Spa Treatments canceled without 48 hours notice will incur a $45 non-refundable late cancelation fee.
• These fees cannot be used towards future services or credits. A one-time waived fee may be granted to first-time patients only as a courtesy reminder.

Late arrivals compromise the timing, quality of work and safety of your treatments, therefore, we cannot always guarantee appointments for those who are more 15 minutes late.

• We will do our best to accommodate whenever possible without compromising quality and safety of your treatment.
• Appointment cancellations and modifications should be made anytime before the last 48 hours prior to a service.
• Any cancellation or modification past this deadline will result in an abbreviated treatment that time allows but patient will be required to pay for the full treatment(s) they booked for.
• Patients arriving more than 15 minutes late for an appointment may be required to reschedule and pay for the late cancellation fee listed in this agreement. These fees cannot be used towards future services.

In the event that a patient does not show up for a scheduled appointment, they will incur no-show charges as listed below.

• Medical Spa Treatments and Permanent Makeup treatments that are no-showed will incur a $100 non-refundable no-show fee. 
• Spa Treatments that are no-showed will incur a $45 non-refundable no-show fee.
• Patients cannot make future appointments if there is a balance for a no-show fee.
• These fees cannot be used towards future services or credits. A one-time waived fee may be granted to first-time patients only as a courtesy.

In the event that a patient decides not to receive treatment for any reason after reserving the appointment time, the patient will incur a charge related to their time booked. Reasons can include but are not limited to: 

• Being a non-candidate as consultations are available to determine eligibility and pricing prior to setting appointments.
• Arriving on new medications prohibiting treatment.
• Changed your mind.
• Price Reasons.
• Emotional Reasons.
• Medical Spa Treatments and Permanent Makeup treatments that are booked but not provided incur a $100 non-refundable no-show fee.
• Spa Treatments that are booked but not provided incur a $45 non-refundable no-show fee.
• These fees cannot be used towards future services or credits.

For the safety and comfort of all patients, Renuva MedSpa does not permit children or animals in the treatment areas or lobby. Our environment contains medical equipment, sharps, sanitation chemicals, and other clinical materials that are not safe for little ones. Because our providers must remain fully focused during treatments, we are unable to allow any child to remain unsupervised—and we cannot assume liability for their safety.

Clients who arrive with a child or animal (excluding ADA-recognized service animals) may be asked to reschedule their appointment. This ensures a safe, calm, and elevated experience for every patient in our care.

We kindly ask that you arrange childcare prior to your visit so you can relax and enjoy your treatment without interruption.

Renuva MedSpa accepts Renuva MedSpa Gift Cards, VISA, Mastercard, AMEX, Discover, CareCredit, Cherry Financing and PatientFi Installments. A valid credit card must be kept securely on file in order to reserve any appointment as of January 1, 2015. Payment must be made at the complete of the rendered service. We do not accept checks, pre-paid gift cards such as VISA or AMEX gift cards, SpaFinder gift cards, or Giftly gift cards.

• All Treatments, products, series, packages, memberships and gift cards are non-refundable.  No refunds will be given for any rendered services under any circumstances. 

• Exchanges can be made if only a product is defective and the product unused and returned with a receipt. A used product may be exchanged for a store credit if an adverse reaction is reported to the product manufacturer. In this instance the product must be returned to Renuva MedSpa to send back to the manufacturer. Once received and settled, the patient will receive a store credit.

Renuva MedSpa Gift cards are redeemable for up to 5 years following the date of purchase. Gift card must be present at the time of use. For legal reasons, we cannot look up gift cards on accounts and share the information. We do not offer refunds for Gift Cards for any reason. All gift cards purchased at Dallas Beauty Studio after May 22, 2019 cannot be used at Renuva Beauty. Gift cards purchased at Renuva MedSpa cannot be redeemed at The Beauty Edit or vice versa.

All memberships, packages and series are subject to the expiration dates pertaining to the specific purchase. Please be aware of any expiration dates as we do not waive and grant extra time. Please be aware of rollover benefits specifically pertaining to your membership choice. 

By enrolling in a Renuva MedSpa membership, you agree to the full commitment term pertaining to your specific membership selected at the time of purchase. Memberships cannot be canceled, paused, or refunded before the completion of this commitment window for any reason. All monthly membership payments will continue to be billed automatically until the agreement term has been fulfilled.

Early cancellation attempts—including declined payments, card removals, or disputed charges—will not terminate the membership obligation. Any unused benefits will remain available until the membership term ends. Once your commitment window is complete, you may cancel at any time with written notice provided 30 days in advance.

If the attempt to settle payment for the outstanding balance is unsuccessful, you will be liable for the balance full cost of treatment received under the membership without completing the terms.